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Frequently Asked Questions

Are you an authorized retailer?

You can be assured that rodeodriveboutique.com.au is an authorized retailer for all of the designers that we carry and all of our dresses are original pieces. We only sell new, authentic items that come straight from the manufacturer, so you can be assured that you are receiving genuine merchandise. Look for our our website www.rodeodriveboutique.com.au which is listed on our designers’ website!

Item Condition

Although our merchandise is first inspected by the manufacturer before arriving at our facility, we re-inspect the item before shipping it out to you. You can expect your dress to arrive tear, stain, and odor free.

We steam and thoroughly inspect each and every gown to make sure it is perfect before it is shipped out to you.

Is it safe ordering online?

All online orders are safe and secure. Credit card information is delivered directly to us and processed in the store.

If you have any questions before placing your online order please email us at info@rodeodriveboutique.com.au

Online Ordering Guarantee ~ Place orders online at rodeodriveboutique.com.au with complete confidence.

When should I order my dress?

We recommend placing your order as far in advance as possible. By doing so, you allow ample time for production and shipping. It also allows you a comfortable time frame for any necessary alterations if needed. As a guide dresses that are not in stock may take up to 12 weeks to be manufactured.

Item Availability

All dresses are subject to stock availability. While we have many dresses in stock, we may have to special order your dress. All dresses that are special ordered and depending on stock availability can take between 2-14 weeks.

Dresses that are in our  In Stock category are available to be shipped out immediately. Items that are ordered from our Quick Ship Dresses category will be shipped out within 2-3  buisness days.

It is the customer’s responsibility to check availability of the item they wish to purchase before placing an order by email. All dresses are subject to stock availability.

If you need an item right away, please contact us for availability before placing your order. We will assist you in determining an estimated shipping date. We do not guarantee any estimates given on delivery dates and delivery dates are subject to change based on the availability from the respective designer.

ONLINE SALES POLICY

Please read carefully before submitting your order. By ordering from rodeodriveboutique.com.au, you agree to the following terms.We understand that an evening gown is a significant purchase and we’re here to answer any questions you may have before you decide to place an order. You can email us at info@rodeodriveboutique.com.au

Please print this page and retain for your records.

How do I place an order?

To make a purchase online simply:

1.   Select product that you would like to purchase

2.   Select Size *Please note:Size group’s B and C have additional charges.

3.   Select Colour options

4.   Enter Wear Date

5.   Select Matching Shoes if desired

Once you have checked that all of the above is selected  Click “Add to Cart” to complete the checkout process. The payment of your order is due in full at the point of purchase.

Does your store accept Lay-Bys?

Yes we do. To place a Lay-By online simply email us at info@rodeodriveboutique.com.au with your order.

 

Lay-By Terms and Conditions

1.Minimum deposit 30%

2.All lay-bys must be finalised within (8) weeks of purchase. If final payment is not made within that time rodeodriveboutique.com.au reserves the right to terminate the the lay-by sale.

3.Ownership of goods does not pass until the final payment is made with respect to each individiual item.

4.Upon cancellation of the lay-by, the lay-by will incur a cancellation fee equal to 20% of the purchase price. Should any balance remain outstanding, the balance will be returned to you in the same way that payments were made, e.g credit card payments will be credited back to your credit card.

5.If any of the above Terms and Conditions are not met, rodeodriveboutique.com.au reserves the right to terminate the lay-by Sale.

 

What is your returns policy?

All sales are final and cannot be cancelled. Due to the special nature of our merchandise, we are not able to accept returns for non-faulty items, items which have been worn, or the tags removed under any circumstances. Please read below under our Returns Policy for further details.

SHIPPING POLICY

Once an order is placed

  1. If the item is in stock at the respective designer warehouse, allow 14 days for us to receive, inspect and ship the gown on to you. If you require the gown sooner, priority delivery is available at an additional fee.
  2. Items that are ordered from our Quick Ship Dresses category will be shipped out within 2-3 buisness days. If you require next day delivery please email us at info@rodeodriveboutique.com.au
  3. If the item is not in stock at the respective designer warehouse, the item will be special ordered on your behalf and will be shipped out to you once we have received it. Special orders may have additional production and/or delivery time from the manufacturer. As a guide this may take between 10-12 weeks depending on stock levels.
  4. Once the order is accepted your payment will be processed using the method you provided. You will be notified by email of the status of your order.
  5. Upon receipt of your order at our location it will then be shipped out via our courier company.
  6. Notification is emailed to you the day the order is being shipped out.
  7. Free shipping and handling is offered Australia Wide.

RETURNS POLICY

All sales are final and cannot be cancelled. No Refund or Exchange for change of mind. Due to the special nature of our merchandise, we are not able to accept returns for non-faulty items, items which have been worn, or the tags removed under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. If for any reason you would like to cancel your order, 50% off the purchase price will be non-refundable. Please be sure of the style, size, colour, and any other specifications before submitting your order.

However, rodeodriveboutique.com.au will be happy to issue a refund if the product ordered is no longer available. Refunds may take up to 14 days for processing.

 

All products are thoroughly inspected and images of the garment are documented for any manufacturing faults to assure you that you will receive your garments in perfect condition otherwise they will not be sent out.

Our return policy is tightly controlled in order to maintain the quality of our dresses. When a customer receives their dress we request that they immediately try on the dress and make all inspections as soon as possible.

The return policy only applies under the following conditions: Manufacturing Fault – Exchanges are only available for same STYLE, COLOUR AND SIZE provided that the item has not been worn and the original tags are intact.

 

  1.  

    It is extremely rare, however, if you have received a faulty item and wish to process an exchange you must submit a request via email to us info@rodeodriveboutique.com.au within 24 hours of receiving your order and rodeodriveboutique.com.au will confirm if your request has been authorized. Upon authorizing a return,rodeodriveboutique.com.au will provide you with a Return Authorization Number (RAN). Items received without a Return Authorization Number (RAN) will not be refunded or exchanged.

     

  2. The dress must be shipped back within 2 days of receipt of return instructions. After this period the dress will not be accepted for return. All cost associated with shipping/insurance will be at the cost of the customer.
  3.  

    Once received, rodeodriveboutique.com.au will inspect the garment and check for the following: The item must be UNWORN and the original clothing tags must be attached. All original packaging must be included. Item must be in new condition. We will NOT accept a return if it is marked, smells of cigarette smoke, perfume, or any other odors, regardless if the item has been worn or not.

     

  4.  If all conditions are met at the discrection of rodeodriveboutique.com.au we will firstly, attempt to exchange your item for the same Style, Colour and Size. If the item is no longer available from our respective designer warehouse, we will happily offer you a  refund. Your refund will be processed within three business days of receiving your returned item. Depending on your bank or credit card company, it may take up to 7 business days for your refund to appear on your account after we process your return.

 

SALE ITEMS

No Returns, Refunds or Exchanges on Sale Items. These dresses are sold as is, any defects, if any, are part of the dresses being sold at a discounted rate.

GENERAL

rodeodriveboutique.com.au reserves the right to add, modify, or omit any information on our site at anytime without notification.

By ordering from rodeoderiveboutique.com.au, you agree to all terms stated on our website.

 

Customer satisfaction is always our aim, so if you feel we can improve on anything please email us at info@rodeodriveboutique.com.au because we are always happy to hear what you think!Your comments and suggestions are always welcome!

Thank You for shopping at rodeodriveboutique.com.au We hope that we performed to your expectations and hope that you will refer us to your family and friends.

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